Privacy Policy

Privacy Policy

Your privacy is important to us just as knowing how we use your information is important to you. Our Privacy Portal gives you full visibility of how we collect, use, share and protect your personal information when you use our products, services and our website.

We've broken this information down into chunks so you can find the details you need as quickly and easily as possible.

 

Who we are :

Our Privacy Policy is designed and developed to understand, uphold and protect the privacy and security of Your personal information.

This Privacy Policy (Policy) explains the collection, use, protection, disclosure, sharing and transfer, if any, of personal information by Us Your registration or usage of BSNL services implies your express consent and agreement to this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. YOU AND YOUR SHALL REFER TO THE CUSTOMER OR SUBSCRIBER OR USER  OF BSNL PRODUCTS AND SERVICES, WEBSITE [bsnltunes.in] OR APPLICATIONS (hereinafter services). WE, OUR OR US SHALL REFER TO BSNL, PROVIDING OR OFFERING SERVICES TO YOU.

Our Privacy Policy is designed and developed to understand, uphold and protect the privacy and security of Your personal information.

This Privacy Policy (Policy) explains the collection, use, protection, disclosure, sharing and transfer, if any, of personal information by Us Your registration or usage of BSNL services implies your express consent and agreement to this Privacy Policy

We reserve our right to amend this Privacy Policy from time to time based on changes in business, legal, regulatory requirements & applicable laws. You are encouraged to periodically visit this page to review the Policy.

This Privacy Policy is provided for Your information and is not intended to limit or exclude Your rights under laws and regulations applicable in India.

 

What we collect:

a.    Personal number to identify the user and provide the personalized features and services

b.    Contact list information when user choose personalised setting of the features where a particular tune will be played to a contact when s/he is waiting for the call to be answered .

 

Before collecting above contact information we get the  consent from the user as per standard user contact access permission screen in Android and iOS ecosystem.

 

Collection of personal information

The Information Technology Act 2000 and its subsequent amendments includes extensive definitions for Personal Information and Sensitive Personal Information. For the purposes of this Policy, Personal Information (PI) includes Personally Identifiable Information that is information relating to a natural individual or that could be used directly or indirectly in combination with other information available with Us and is capable of identifying a natural individual .

 

Collection of Personal Information :

a.  The Information Technology Act 2000 and its subsequent amendments includes extensive definitions for Personal Information and Sensitive Personal Information. For the purposes of this Policy, Personal Information (PI) includes Personally Identifiable Information that is information relating to a natural individual or that could be used directly or indirectly in combination  with other information available with Us and is capable of identifying  a natural individual  and Sensitive Personal Information which may reveal, or be related to or constitute financial data, health data (example Blood Group) , official identifier (example Proof of identity submitted at the time of activation of services),  biometric data (of employees only) ,  passwords (to help you securely access your own accounts only )  , etc.

b. Personal Information  does not include information that is anonymous, aggregated or  is no longer identifiable to a natural person.

c. We and our authorised third parties (Our partners, vendors and affiliates)  may collect PI  pertaining to:

i. Your identity, demographics and any other information shared by you including but not limited to your name, address, gender, data of birth, occupation, proof of identity, proof of address documents included in the customer application form and other service request forms.

ii.  Your  use of  Our network, products and services e.g.  call data records, including phone numbers, phone location, device details (incl. device OS specific identifiers), phone usage, web usage, purchasing habits, browsing history, website, applications and offline services etc.

iii.  Your browsing preferences through cookies, web beacons etc.,

iv.  Your communication history with Us for customer support e.g.  note , call recording, email or letter etc. 

Use of Personal Information

The information that we collect from you is held and used in accordance with applicable laws and regulations in India. It may be used to verify your identity before providing services ,contact you/respond to you regarding matters relevant to the underlying services ,generate bills and statements of use, data analytics etc.

a. The information that we collect from you is held and used in accordance with applicable laws and regulations in India.  It may be used to :

i. verify your identity before providing services

ii.  contact you/respond to you regarding matters relevant to the underlying services

iii. generate bills and statements of use

iv. Data Analytics that help us get valuable insights to enhance customer experience as well as improve upon service delivery.

v.  to keep you informed about our latest products, services and offers  and that of our carefully selected third parties . However, You may refuse to receive such messages from us at any time by following these steps.

vi.  to provide such additional services or products  for instance, services that use geographic location to inform you about changes to the service or product via messages and alerts

vii. to administer rewards and loyalty programmes

viii. to respond to any  network, services or product related queries

ix. Carry out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution  ;

x. to be included in a  telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to Your preference  you may have indicated to us in writing)

xi.  to  develop innovative and customised products and services by carrying out research and statistical analysis of  customer use of our network, products and services on an anonymous or personalized basis

xii. to provide, maintain and improve our services

xiii. Settling accounts with those who provide related services to us

xiv. to action  out legal, governmental or regulatory requirement

xv. to conduct personnel training, quality control, network monitoring, testing and maintenance of computer and other systems

xvi. Other usages that you may have expressly  consent to

 

how long do we store your data?

We may retain Your information for so long as We are obligated to as per the legal, regulatory directions for the time being in force.

If there is no legal requirement, we may only store Your information for as long as we have the justified business requirement and we need it for providing services to you.

 

How long do we store Your data ?

a. We may retain Your information for so long as We are obligated to as per the legal, regulatory directions for the time being in force.

b. If there is no legal requirement, we may only store Your information for as long as we have the justified business requirement and we need it for providing services to you.

c. After that, We will destroy it by making it unreadable or undecipherable with appropriate regard to privacy and security.

 

How do We Protect Your Personal Information

We will strive on best effort basis to ensure the security of Your information. Access to Your Personal Information, within BSNL is restricted and shared with BSNL personnel on a need to know basis. All BSNL personnel are obligated to protect confidentiality and ensure security as per BSNL’s Code of Conduct and confidentiality policies.

a. We will strive on best effort basis to ensure the security of Your information. Access to Your Personal Information, within BSNL is restricted and shared with BSNL personnel on a need to know basis. All BSNL personnel are obligated to protect confidentiality and ensure security as per BSNL’s Code of Conduct and confidentiality policies. We adopt reasonable security practices and procedures, in line with international standard IS/ISO/IEC 27001 administered by specialized security teams to include, technical, operational, managerial and physical security controls in order to protect Your personal information. It may suit You well to note that no data transmission over the Internet is completely secure and for reasons outside of our control, security risks may still arise.

b. We also take steps to ensure that our contracted third parties adopt reasonable level of security practices and procedures to ensure security of personal information.

c. We cannot protect any information that you make available to the general public in any publicly accessible area of our website or any other media.

 

use of cookies and technologies

We may use cookies and other interactive techniques to collect personal and non-personal information about you.

a. We may use cookies and other interactive techniques to collect personal and non-personal information about you.

 

Disclosure, Sharing and Transfer of Personal Information

We store Your PI within the territorial limits of India. As stated before, we may disclose or share Your PI with Authorised Third Parties : including Partners or agents who are involved in delivering the products and services You may have ordered or used.

1. Disclosure, Sharing and Transfer of Personal Information

a. We store Your  PI within the territorial limits of India.

b. As stated before, we may disclose or share Your PI with :

i. Authorised Third Parties : including  Partners or agents who are involved in delivering the products and services You may have ordered or used; Customer Verification agencies, Credit-reference agencies, fraud-prevention agencies, business-scoring agencies or other credit-scoring agencies; Debt-collection agencies or other debt-recovery organizations ;Emergency services (if you make an emergency call),Our IT vendors hosting our websites and applications; operating various features available on the website and applications; sending emails; analyzing data; providing search results and links and assisting in fulfilling Your orders; Website Analytics vendors and agencies and Mobile App Analytics vendors and agencies. Such Third Parties will be contractually obligated to ensure privacy and security of Your personal information.

We may share Your PI with any other entity or organization only in case it is necessary for providing services to you or if you have consented (at the time of collection of information or at the time of fresh notice sent to you seeking your consent) to the same. If you have provided consent, it may be noted that BSNL will not be in control of the PI (shared with such entity or data generated based on your usage of such entity’s services) and Privacy Policy of such entity shall apply with respect to Your PI.

ii. Government and Law Enforcement Agencies:  for verification of identity, prevention, detection, investigation of,  including but not limited to cyber incidents, prosecution, and punishment of offences

iii. Marketing Agencies: If you have opted to receive marketing material from us, we may also provide Your personal or anonymized information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who are contractually obligated to maintain confidentiality and privacy of Your PI.

For completeness we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the SMS marketing messages we and our selected third parties send,  need not include an unsubscribe facility.

2. Other Scenarios:

a.  We may transfer Your PI in  connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. We may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

 

contact us

We are committed to safeguarding Your personal information collected and handled by Us and look forward to Your continued support for the same. In case of any feedback, concern or queries regarding privacy and security, you may reach us at bsnlsupport@onmobile.com

I hereby acknowledge that I have read this privacy notice and consent for my data to be collected, processed, shared and stored by BSNL in accordance with the procedures and policies mentioned herein.

I hereby give my consent to BSNL to collect, process ,share, store and anonymise my Sensitive Personal Data in accordance with the procedures and policies mentioned herein

 

Last updated – 28th June, 2023