Privacy
Policy
Privacy Policy
Your privacy is
important to us just as knowing how we use your information is important to
you. Our Privacy Portal gives you full visibility of how we collect, use, share
and protect your personal information when you use our products, services and
our website.
We've broken
this information down into chunks so you can find the details you need as
quickly and easily as possible.
Who we are :
Our Privacy
Policy is designed and developed to understand, uphold and protect the privacy
and security of Your personal information.
This Privacy
Policy (Policy) explains the collection, use, protection, disclosure, sharing
and transfer, if any, of personal information by Us Your registration or usage
of BSNL services implies your express consent and agreement to this Privacy
Policy.
PLEASE READ
THIS PRIVACY POLICY CAREFULLY. YOU AND YOUR SHALL REFER TO THE CUSTOMER OR
SUBSCRIBER OR USER OF
BSNL PRODUCTS AND SERVICES, WEBSITE [bsnltunes.in] OR APPLICATIONS (hereinafter
services). WE, OUR OR US SHALL REFER TO BSNL, PROVIDING OR OFFERING SERVICES TO
YOU.
Our Privacy
Policy is designed and developed to understand, uphold and protect the privacy
and security of Your personal information.
This Privacy
Policy (Policy) explains the collection, use, protection, disclosure, sharing
and transfer, if any, of personal information by Us Your registration or usage
of BSNL services implies your express consent and agreement to this Privacy
Policy
We reserve our
right to amend this Privacy Policy from time to time based on changes in
business, legal, regulatory requirements & applicable laws. You are
encouraged to periodically visit this page to review the Policy.
This Privacy
Policy is provided for Your information and is not intended to limit or exclude
Your rights under laws and regulations applicable in India.
What we collect:
a.
Personal
number to identify the user and provide the personalized features and services
b.
Contact
list information when user choose personalised setting of the features where a
particular tune will be played to a contact when s/he is waiting for the call
to be answered .
Before
collecting above contact information we get the consent from the user as per standard user
contact access permission screen in Android and iOS ecosystem.
Collection of personal information
The Information
Technology Act 2000 and its subsequent amendments includes extensive
definitions for Personal Information and Sensitive Personal Information. For
the purposes of this Policy, Personal Information (PI) includes Personally
Identifiable Information that is information relating to a natural individual
or that could be used directly or indirectly in combination with other
information available with Us and is capable of identifying a natural individual .
Collection of Personal Information :
a. The Information Technology Act 2000 and its
subsequent amendments includes extensive definitions for Personal Information
and Sensitive Personal Information. For the purposes of this Policy, Personal
Information (PI) includes Personally Identifiable Information that is
information relating to a natural individual or that could be used directly or
indirectly in combination with other
information available with Us and is capable of identifying a natural individual and Sensitive Personal Information which may
reveal, or be related to or constitute financial data, health data (example Blood
Group) , official identifier (example Proof of identity submitted at the time
of activation of services), biometric
data (of employees only) , passwords (to
help you securely access your own accounts only ) , etc.
b. Personal Information does not
include information that is anonymous, aggregated or is no longer identifiable to a natural
person.
c. We and our
authorised third parties (Our partners, vendors and affiliates) may collect PI pertaining to:
i. Your
identity, demographics and any other information shared by you including but
not limited to your name, address, gender, data of birth, occupation, proof of
identity, proof of address documents included in the customer application form
and other service request forms.
ii. Your use of
Our network, products and services e.g.
call data records, including phone numbers, phone location, device
details (incl. device OS specific identifiers), phone usage, web usage,
purchasing habits, browsing history, website, applications and offline services
etc.
iii. Your browsing preferences through cookies,
web beacons etc.,
iv. Your communication history with Us for
customer support e.g. note
, call recording, email or letter etc.
Use of Personal Information
The information
that we collect from you is held and used in accordance with applicable laws
and regulations in India. It may be used to verify your identity before
providing services ,contact you/respond to you
regarding matters relevant to the underlying services ,generate bills and
statements of use, data analytics etc.
a. The
information that we collect from you is held and used in accordance with
applicable laws and regulations in India.
It may be used to :
i. verify your identity before providing services
ii. contact you/respond to you regarding matters
relevant to the underlying services
iii. generate
bills and statements of use
iv. Data
Analytics that help us get valuable insights to enhance customer experience as
well as improve upon service delivery.
v. to keep you informed about our latest
products, services and offers
and that of our carefully selected third parties . However, You may refuse to receive such messages from us at any time
by following these
steps.
vi. to provide such additional services or products for
instance, services that use geographic location to inform you about changes to
the service or product via messages and alerts
vii. to
administer rewards and loyalty programmes
viii. to
respond to any network,
services or product related queries
ix. Carry out
any activity in connection with a legal, governmental or regulatory requirement
on us or in connection with legal proceedings, crime or fraud prevention,
detection or prosecution
;
x. to be
included in a
telephone or similar directory or directory enquiry service
provided or operated by us or by a third party (subject to Your preference you may have indicated to us in writing)
xi. to develop innovative and customised
products and services by carrying out research and statistical analysis of customer use of our network, products and
services on an anonymous or personalized basis
xii. to
provide, maintain and improve our services
xiii. Settling
accounts with those who provide related services to us
xiv. to action out legal,
governmental or regulatory requirement
xv. to conduct
personnel training, quality control, network monitoring, testing and
maintenance of computer and other systems
xvi. Other
usages that you may have expressly consent to
how long do we store your data?
We may retain
Your information for so long as We are obligated to as per the legal,
regulatory directions for the time being in force.
If there is no
legal requirement, we may only store Your information for as long as we have
the justified business requirement and we need it for providing services to
you.
How long do we store Your data ?
a. We may
retain Your information for so long as We are obligated to as per the legal,
regulatory directions for the time being in force.
b. If there is
no legal requirement, we may only store Your information for as long as we have
the justified business requirement and we need it for providing services to
you.
c. After that, We will destroy it by making it unreadable or undecipherable
with appropriate regard to privacy and security.
How do We Protect Your Personal Information
We will strive
on best effort basis to ensure the security of Your information. Access to Your
Personal Information, within BSNL is restricted and shared with BSNL personnel
on a need to know basis. All BSNL personnel are obligated to protect
confidentiality and ensure security as per BSNL’s
Code of Conduct and confidentiality policies.
a. We will
strive on best effort basis to ensure the security of Your information. Access
to Your Personal Information, within BSNL is restricted and shared with BSNL
personnel on a need to know basis. All BSNL personnel are obligated to protect
confidentiality and ensure security as per BSNL’s
Code of Conduct and confidentiality policies. We adopt reasonable security
practices and procedures, in line with international standard IS/ISO/IEC 27001
administered by specialized security teams to include, technical, operational,
managerial and physical security controls in order to protect Your personal
information. It may suit You well to note that no data transmission over the
Internet is completely secure and for reasons outside of our control, security
risks may still arise.
b. We also take
steps to ensure that our contracted third parties adopt reasonable level of
security practices and procedures to ensure security of personal information.
c. We cannot
protect any information that you make available to the general public in any
publicly accessible area of our website or any other media.
use of cookies and technologies
We may use
cookies and other interactive techniques to collect personal and non-personal
information about you.
a. We may use
cookies and other interactive techniques to collect personal and non-personal
information about you.
Disclosure, Sharing and Transfer of
Personal Information
We store Your
PI within the territorial limits of India. As stated before, we may disclose or
share Your PI with Authorised Third Parties :
including Partners or agents who are involved in delivering the products and
services You may have ordered or used.
1. Disclosure, Sharing and Transfer of
Personal Information
a. We store Your PI within the
territorial limits of India.
b. As stated
before, we may disclose or share Your PI with :
i. Authorised Third Parties :
including Partners or agents who are
involved in delivering the products and services You may have ordered or used;
Customer Verification agencies, Credit-reference agencies, fraud-prevention
agencies, business-scoring agencies or other credit-scoring agencies;
Debt-collection agencies or other debt-recovery organizations ;Emergency
services (if you make an emergency call),Our IT vendors hosting our websites
and applications; operating various features available on the website and applications;
sending emails; analyzing data; providing search
results and links and assisting in fulfilling Your orders; Website Analytics
vendors and agencies and Mobile App Analytics vendors and agencies. Such Third
Parties will be contractually obligated to ensure privacy and security of Your
personal information.
We may share
Your PI with any other entity or organization only in case it is necessary for
providing services to you or if you have consented (at the time of collection
of information or at the time of fresh notice sent to you seeking your consent)
to the same. If you have provided consent, it may be noted that BSNL will not
be in control of the PI (shared with such entity or data generated based on
your usage of such entity’s services) and Privacy
Policy of such entity shall apply with respect to Your PI.
ii. Government and Law Enforcement Agencies: for verification of identity, prevention,
detection, investigation of,
including but not limited to cyber incidents, prosecution, and
punishment of offences
iii. Marketing Agencies: If you have opted
to receive marketing material from us, we may also provide Your personal or
anonymized information to carefully selected third parties who we reasonably
believe provide products or services that may be of interest to you and who are
contractually obligated to maintain confidentiality and privacy of Your PI.
For
completeness we note that where such contact is via electronic means, our terms
and conditions record our agreement with you that the SMS marketing messages we
and our selected third parties send, need not include an unsubscribe
facility.
2. Other Scenarios:
a. We may transfer Your PI in connection with a merger or sale
(including any transfers made as part of an insolvency or bankruptcy proceeding)
involving all or part of our business or as part of a corporate reorganization,
stock sale or other change in control. We may disclose Contact Information in
special cases where we have reason to believe that disclosing this information
is necessary to identify, contact or bring legal action against someone who may
be violating our terms and conditions of use or may be causing injury or
interference with our rights, property, our customers or anyone who could be
harmed by such activities.
contact us
We are
committed to safeguarding Your personal information collected and handled by Us
and look forward to Your continued support for the same. In case of any
feedback, concern or queries regarding privacy and security, you may reach us
at bsnlsupport@onmobile.com
I hereby
acknowledge that I have read this privacy notice and consent for my data to be
collected, processed, shared and stored by BSNL in accordance with the
procedures and policies mentioned herein.
I hereby give
my consent to BSNL to collect, process ,share, store
and anonymise my Sensitive Personal Data in accordance with the procedures and
policies mentioned herein
Last updated – 28th
June, 2023